When we receive a returned a White Orchid piece, We are going to happily Examine if any restoration is required. Refunds reflect a negligible restocking price, in addition to the situation of your merchandise when returned to White Orchid Studio. Make sure you Speak to us to affirm your ask https://www.bbb.org/us/tx/fort-worth/profile/jewelry-designers/pulidos-custom-jewelry-0825-235975315