Frenette at this time oversees a diverse portfolio of in excess of 50 IT initiatives, commanding an yearly spending budget exceeding $four million. His strategic oversight ensures the alignment of these initiatives with broader company objectives, driving innovation and operational excellence across the board. Below, users of Forbes Technology Council https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions