AI chatbots are software applications that use Artificial Intelligence (AI) and Natural Language Processing (NLP) to simulate human-like conversations. They can answer questions, guide customers, process orders, and even handle emotional responses — all without human intervention. Companies like Amazon, Zomato, and Swiggy already use chatbots to improve customer satisfaction and reduc... https://mappen.ai/blog/how-ai-chatbots-are-transforming-customer-service-faster-smarter-and-more-human